Customer Service

 

How Can We Help?


  • Order Assistance: Need help with an order? Have questions about product availability, sizing, or shipping? Contact our customer service team for personalized assistance.
  • Returns & Exchanges: Learn about our hassle-free return and exchange process. Whether you need to return an item, exchange for a different size, or have questions about our policy, we're here to help.
  • Product Information: Curious about a specific product? Want more details on materials, care instructions, or styling tips? Our team can provide all the information you need to make informed purchasing decisions.
  • Account Management: Need help managing your account, updating your information, or resetting your password? We can assist you with any account-related inquiries.
  • Feedback & Suggestions: We value your feedback! Whether you have suggestions for improving our products or services, or simply want to share your shopping experience, we'd love to hear from you.

     

    Frequently Asked Questions (FAQ):

    Before reaching out to our customer service team, you may find answers to your questions in our FAQ section. Here are some common topics:

    1. Shipping & Delivery: Learn about our shipping options, delivery times, and tracking your order.
    2. Returns & Exchanges: Find information on our return policy, exchange process, and eligibility criteria.
    3. Product Care: Discover how to care for your garments to keep them looking their best.
    4. Payment Options: Learn about the payment methods we accept and how to use promotional codes.
    5. Size Guide: Find guidance on selecting the right size for your clothing purchases.

      

    Contact Information:

    • Email: support@shopblackluna.store
    • Business Hours: Monday to Friday, 9:00 AM - 5:00 PM EST

     

    Please feel free to Contact us with any Questions, concerns, or feedback you may have. Our dedicated support team will respond to your message promptly to assist you with any assistance you require.

    Thank you for Shopping!

     

    Additional Resources: