Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery online. If you have any issues or questions about your order, feel free to contact our customer support team at support@shopblackluna.store

To find your perfect fit, please refer to our size guide available on each product page. If you have any specific questions about sizing, feel free to contact our customer service team for assistance.

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we accept returns and exchanges within 30 days of the delivery date. Items must be unworn, unwashed, and in their original condition. Please refer to our Returns & Exchanges page for detailed instructions.

We accept a variety of payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and alternative payment options like Apple Pay or Google Pay. All transactions are processed securely to ensure your information is protected.

Yes, we offer gift cards for purchase on our website. They make the perfect gift for any occasion and can be redeemed for any item in our store.

Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on your location. For more information on international shipping, please refer to our shipping policy or contact our customer service team.

If you have any questions, concerns, or inquiries, our dedicated customer support team is here to assist you. You can reach us via email at support@shopblackluna.store or through the contact form on our website. We aim to respond to all inquiries promptly and provide exceptional service to our customers.

We process orders quickly to ensure prompt delivery, but we understand that mistakes can happen. If you need to cancel or modify your order, please contact us as soon as possible at support@shopblackluna.store We'll do our best to accommodate your request, but we cannot guarantee changes once an order has been processed for shipping.

To ensure the longevity of your clothing, we recommend following the care instructions provided on the garment's label. In general, most of our items are machine washable in cold water with like colors. Avoid using bleach and tumble drying on high heat to preserve the fabric's quality.

To stay informed about our latest arrivals, promotions, and exclusive offers, we recommend subscribing to our newsletter and following us on social media. You can sign up for our newsletter at the bottom of our website and follow us on Instagram, Tiktok, Twitter, FB @shopblackluna

Currently, we operate exclusively online and do not have a brick-and-mortar store. This allows us to offer our customers competitive pricing and a wider selection of products.

Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and standard shipping takes [2] business days domestically and [4] business days internationally. Expedited shipping options are also available for faster delivery.